Refund Policy

1. In short

Crystals are a virtual good delivered to your balance instantly. Once credited they are generally not refundable. Failed chat rounds are refunded automatically. Duplicate or unauthorized charges and genuine technical failures are refunded on request. Cryptocurrency payments are final.

2. Automatic refunds

Each chat round is charged only after the companion actually replies. If the model provider fails, the reply is empty, or a safety filter blocks the round, the crystal for that round is credited back automatically and your message is removed. You do not need to contact us for these.

3. When we refund on request

• You were charged more than once for the same pack. • You paid but the crystals were not credited, and we can confirm the payment. • A payment was made without your authorization and you tell us within 30 days of the charge. • Where the law where you live gives you a non-waivable right to a refund (for example a statutory cancellation right that has not been validly waived).

Refunds are made to the original payment method. If crystals from the purchase have already been spent, we refund the unspent portion only.

4. When we do not refund

• You did not like a companion's replies, or a companion did not behave as you expected. Replies are AI-generated and vary; this is not a defect. • You changed your mind after crystals were credited. • A message was blocked because it violated the Terms of Use. • Crystals were already spent. • Your account was closed for breaking the Terms; unspent crystals are forfeited in that case unless the law requires otherwise. • Trial crystals given for free. They have no cash value.

5. Cryptocurrency

On-chain payments cannot be reversed. If you are entitled to a refund under section 3 and paid in cryptocurrency, we refund the equivalent amount in the same asset to a wallet address you provide, valued at the time of the original payment, minus network fees.

6. EU and UK consumers

By purchasing crystals you ask us to deliver the digital content immediately and acknowledge that, once delivery has begun, you lose the 14-day right of withdrawal. We record this consent at checkout. Your other statutory rights are not affected.

7. Chargebacks

Please contact us before disputing a charge with your bank; most problems are resolved within a few days. If a chargeback is filed without contacting us, we may suspend the account while we investigate and may close accounts used for repeated chargebacks.

8. How to ask

Email [support email] from the email address on your account (or include your guest identifier from the wallet page) with the date, amount, pack name and, for cryptocurrency, the transaction id. We reply within 5 business days. Approved refunds typically appear within 5–10 business days depending on your payment provider.